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Privacy Policy

Last updated: January 15, 2025

At Ownly, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our platform to create and customize products.

Information We Collect

Information You Provide

We collect information you directly provide to us when you:

  • Create an account on our platform
  • Design and customize products using our tools
  • Make purchases or payments
  • Contact our customer support
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys or feedback forms

Automatically Collected Information

When you use our services, we automatically collect certain information:

  • Device information (browser type, operating system, device identifiers)
  • Usage data (pages visited, time spent, interactions with features)
  • IP address and general location information
  • Cookies and similar tracking technologies
  • Design tool usage patterns and preferences

How We Use Your Information

Service Provision

  • Process your orders and fulfill product customizations
  • Provide customer support and respond to inquiries
  • Send order confirmations and shipping updates
  • Enable account management and authentication

Platform Improvement

  • Analyze usage patterns to improve our 3D design tools
  • Develop new features and enhance user experience
  • Conduct research and analytics on user behavior
  • Troubleshoot technical issues and bugs

Marketing & Communication

  • Send promotional emails about new products or features
  • Provide personalized product recommendations
  • Share design inspiration and tutorials
  • Conduct customer satisfaction surveys

Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

Payment processors, shipping companies, and cloud storage providers who help deliver our services.

Legal Requirements

When required by law, court order, or government regulation.

Business Transfers

In connection with mergers, acquisitions, or asset sales.

Consent

With your explicit consent for specific purposes.

Data Security

We implement comprehensive security measures to protect your personal information:

Encryption

All data transmission and storage is encrypted using industry-standard protocols.

Access Control

Strict access controls ensure only authorized personnel can access your data.

Regular Audits

We conduct regular security audits and vulnerability assessments.

Your Rights

You have the following rights regarding your personal information:

Access & Portability

Request a copy of your personal data in a portable format

Rectification

Correct any inaccurate or incomplete personal information

Deletion

Request deletion of your personal data (subject to legal requirements)

Opt-out

Unsubscribe from marketing communications at any time

Questions About Your Privacy?

Contact our privacy team for any questions or to exercise your rights.

Contact Privacy Team